Refund & Exchange Policy – Aurum Attire

At Aurum Attire, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer easy refund and exchange options under the following terms:

🔄 Exchange Policy

  • You can request an exchange within 15 days of receiving your order.

  • The product must be unused, unwashed, and in original condition with all tags intact.

  • To initiate an exchange, please contact us at sale@aurumattire.store or call +92 317 4122003 with your order details.

  • Exchanges are subject to product availability.

  • Customers are responsible for shipping costs when sending back the product, except in cases of defective or wrong items received.

💸 Refund Policy

  • Refunds are processed only if the returned product meets the above conditions and is verified by our team.

  • Refund requests must be made within 15 days of delivery.

  • Refunds will be credited back via the original payment method or bank transfer (in case of COD, a refund method will be discussed).

  • Shipping charges are non-refundable except when the return is due to a fault on our side.

  • Please allow 7-10 business days for the refund to be processed after receiving the returned product.

📦 Return Process

  1. Contact our support team at sale@aurumattire.store or +92 317 4122003 to get return authorization.

  2. Pack the product securely in its original packaging.

  3. Ship the product to the provided return address.

  4. Once received and inspected, we will update you about the refund/exchange status.

❗ Non-Returnable Items

  • Products damaged due to misuse or improper care.

  • Items without original tags or packaging.

  • Final sale or clearance items (if applicable).

If you have any questions or need assistance, don’t hesitate to reach out:

📧 sale@aurumattire.store
📞 +92 317 4122003